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Frequently Asked Questions

Find answers to common questions about our services

OGBN Properties is a real estate platform that provides property sales, management, rental, and shortlet services across Nigeria. We help landlords, tenants, and investors manage and grow their real estate assets efficiently.

We offer:

  • Property sales and brokerage
  • Property management
  • Rental and leasing services
  • Shortlet (Airbnb-style) management
  • Property listing and marketing

We currently operate in major Nigerian cities including Lagos, Abuja, and Port Harcourt, with plans for nationwide expansion. 

  • Property owners and landlords
  • Tenants and renters
  • Real estate investors
  • Developers and partners

You can register on our platform and submit your property details, or contact our team to onboard your property through our Property Manager Portal.

  • Proof of ownership (title documents)
  • Valid ID
  • Property details and photos
  • Signed management agreement

  • Tenant sourcing and screening
  • Rent collection and tracking
  • Maintenance coordination
  • Lease management
  • Monthly reporting

 

 

All rent is collected through our system and remitted to your account periodically after reconciliation and deductions.

  • Automated reminders
  • Structured payment tracking
  • Guarantor verification
  • Escalation procedures

 

Fees typically range from 10% to 20% of annual rent, depending on the property type and services required.

Browse available listings on our platform, filter by location, price, and property type, and contact us to schedule a viewing.

  • Valid ID
  • Completed application form
  • Guarantor details
  • Signed Lease Agreement
  • Payment of rent and applicable fees

Yes. We verify listings to ensure they are legitimate and reduce the risk of fraud.

Yes. We offer secure online payment options for rent and other fees.

You can submit a maintenance request through the platform, and our team will respond and coordinate repairs promptly.

Shortlet management involves converting your property into a short-stay rental and managing bookings, guests, and operations on your behalf.

Shortlets can generate 2x–3x more income than traditional rentals, depending on location and occupancy rates.

  • Property setup and furnishing guidance
  • Listing on booking platforms
  • Guest management
  • Cleaning and maintenance

 

We handle guest screening, booking confirmations, check-in/check-out, and support during their stay.

Yes. We facilitate property sales, connect buyers and sellers, and offer investment opportunities.

Our commission typically ranges from 5% to 20%, depending on the transaction.

Yes. We provide access to off-plan properties, high-return real estate investments.

Yes. We support international investors with property sourcing, management, and reporting.

We accept:

  • Bank transfers
  • Online payments
  • Other approved payment channels

No. All fees are clearly communicated upfront.

Late payments may attract penalties and may result in service restrictions or legal action.

  • Verified property listings
  • Secure payment systems
  • Proper documentation
  • Compliance with legal standards

Yes. We protect your data in line with data protection regulations and industry best practices.

Yes. We ensure proper agreements for leases, property management, and transactions.

  • Requests logged via portal
  • Assigned to verified vendors
  • Monitored until completion

Yes. Major repairs require landlord approval before execution.

  • Emergency: within 24 hours
  • Routine: within 48–72 hours

Yes. Monthly reports include:

  • Rent collected
  • Expenses
  • Occupancy status

Yes. Our dashboard provides real-time updates on income and property status.

You can reach us via:

  • Email
  • Phone
  • Website contact form
  • Physical office (Lagos HQ)

Yes. Our support team is available to assist with inquiries, complaints, and service requests.

Yes, registration is required to access full platform features.

Yes. Our platform supports multi-property management for landlords and investors.

Yes. You can update property information through your dashboard or via your assigned manager.

User verification is required to ensure the security, trust, and integrity of all transactions on the platform. It helps us confirm your identity, prevent fraud, and protect both landlords and tenants by ensuring that only genuine users can access and transact on OGBN Properties. Verification also enables smoother transactions, faster approvals, and full access to key features such as property listings, payments, and agreements.

 PROPERTY PHOTO SPECIFICATIONS


 1. MINIMUM PHOTO REQUIREMENTS

Each listing must include:

  • Minimum: 8–12 photos
  • Recommended: 15–25 photos
  • Mandatory Shots:
    • Exterior (front view)
    • Living room
    • Bedrooms
    • Kitchen
    • Bathrooms
    • Compound / surroundings

 2. IMAGE QUALITY STANDARDS

  • Resolution: Minimum 1280 × 720 px
  • Recommended: 1920 × 1080 px (Full HD) or higher
  • Format: JPG or PNG
  • File Size: 200KB – 5MB per image
  • Orientation: Landscape (preferred)

❌ No blurry, pixelated, or dark images allowed


 3. LIGHTING REQUIREMENTS

  • Use natural daylight whenever possible
  • Ensure rooms are well-lit and visible
  • Avoid:
    • Overexposure
    • Shadows covering key areas
    • Flash reflections on surfaces

 4. COMPOSITION & FRAMING

  • Capture wide-angle shots (show full space)
  • Keep camera straight and level
  • Avoid cropping out important features
  • Highlight:
    • Space size
    • Layout
    • Unique features

 5. PROPERTY COVERAGE CHECKLIST

Exterior:

  • Building front
  • Gate / entrance
  • Parking space
  • Street view

Interior:

  • Living room
  • All bedrooms
  • Kitchen
  • Bathrooms
  • Dining area

Additional (if applicable):

  • Balcony
  • Swimming pool
  • Gym
  • Security features

 6. CLEANLINESS & PRESENTATION

Before taking photos:

  • Clean all spaces
  • Remove clutter and personal items
  • Make beds neatly
  • Arrange furniture properly

 Property must look move-in ready


 7. PROHIBITED CONTENT

❌ Watermarks (unless approved branding)
❌ Contact details in images
❌ People or objects in photos
❌ Offensive or misleading images
❌ Edited images that misrepresent property


 8. SHORTLET-SPECIFIC REQUIREMENTS

For shortlet listings:

  • Include:
    • Fully furnished setup
    • Amenities (TV, AC, kitchen appliances)
    • Bathroom details
  • Show:
    • Cleanliness
    • Comfort
    • Lifestyle appeal

 9. PROFESSIONAL PHOTO RECOMMENDATION

Highly recommended:

  • Use professional photographers
  • Use wide-angle lens (16–24mm)
  • Maintain consistent color tones

 10. VIDEO (OPTIONAL)

  • Duration: 30–90 seconds
  • Walkthrough format
  • Smooth camera movement
  • Highlight key areas

 11. NAMING & UPLOAD FORMAT

  • Label images clearly:
    • Living_Room.jpg
    • Bedroom1.jpg
    • Exterior_Front.jpg
  • Upload in correct order for listing display

 12. APPROVAL CRITERIA

A listing will be approved only if:

✔ Photos are clear and high-quality
✔ Property is fully represented
✔ No misleading or incomplete visuals
✔ Meets minimum photo count

Still have questions?

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